PERANCANGAN SISTEM INFORMASI WEDDING ORGANIZER DAN WEDDING PLANNER BERBASIS WEBSITE DENGAN INTEGRASI AI CHATBOT UNTUK LAYANAN KONSULTASI ( STUDI KASUS : SYF_WEDDING PLANNERS )

Imam, Rizki (2026) PERANCANGAN SISTEM INFORMASI WEDDING ORGANIZER DAN WEDDING PLANNER BERBASIS WEBSITE DENGAN INTEGRASI AI CHATBOT UNTUK LAYANAN KONSULTASI ( STUDI KASUS : SYF_WEDDING PLANNERS ). Diploma thesis, UIN RADEN INTAN LAMPUNG.

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Abstract

ABSTRAK Perkembangan teknologi informasi memberikan pengaruh yang besar terhadap berbagai bidang usaha, termasuk layanan Wedding Organizer dan Wedding Planner. SYF_Weddingplaners masih menjalankan proses pemesanan dan pengelolaan data secara manual sehingga menimbulkan kendala dalam pencatatan data pelanggan, pengelolaan jadwal, serta penyampaian informasi kepada pelanggan. Penelitian ini bertujuan untuk merancang dan membangun Sistem Informasi Wedding Organizer dan Wedding Planner berbasis website menggunakan metode Extreme Programming. Metode penelitian yang digunakan adalah Research and Development (R&D) dengan pendekatan pengembangan perangkat lunak Extreme Programming (XP). Tahapan pengembangan meliputi perencanaan, perancangan, pengkodean, pengujian, dan umpan balik. Pengumpulan data dilakukan melalui observasi, wawancara, studi literatur, dan dokumentasi. Sistem dibangun menggunakan bahasa pemrograman PHP dan database MySQL. Hasil penelitian menunjukkan bahwa sistem yang dikembangkan mampu mempermudah pelanggan dalam memperoleh informasi paket wedding, melakukan pemesanan layanan, memantau status pembayaran, memberikan testimoni, serta melakukan konsultasi awal melalui fitur AI Chatbot. Sistem juga membantu admin dalam mengelola data pelanggan, paket wedding, data pesanan, dan laporan transaksi secara terintegrasi. Hasil pengujian menunjukkan nilai validasi ahli sebesar 96,00%, nilai User Acceptance Test (UAT) admin sebesar 99,55%, dan nilai UAT pengguna sebesar 97,90%, dengan nilai keseluruhan sebesar 98,05% yang termasuk dalam kategori Sangat Layak. Dengan demikian, sistem yang dikembangkan telah sesuai dengan kebutuhan pengguna dan layak diterapkan pada SYF_Weddingplaners. Kata Kunci: Sistem Informasi, Wedding Organizer, Wedding Planner, Extreme Programming, AI Chatbot, User Acceptance Testing. ABSTRACT The development of information technology has significantly influenced various business sectors, including Wedding Organizer and Wedding Planner services. SYF_Weddingplaners still manages its booking process and data management manually, resulting in problems related to customer data recording, schedule management, and information delivery to customers. Therefore, this study aims to design and develop a web-based Wedding Organizer and Wedding Planner Information System using the Extreme Programming method. This research employed the Research and Development (R&D) method with the Extreme Programming (XP) software development approach. The development stages consisted of planning, design, coding, testing, and feedback. Data were collected through observation, interviews, literature studies, and documentation. The system was developed using PHP as the programming language and MySQL as the database management system. The results of this study indicate that the developed system facilitates customers in accessing wedding package information, making service reservations, monitoring payment status, submitting testimonials, and conducting initial consultations through the AI Chatbot feature. In addition, the system assists administrators in managing customer data, wedding packages, booking data, and transaction reports in an integrated manner. The system evaluation results showed an expert validation score of 96.00%, an administrator User Acceptance Test (UAT) score of 99.55%, and a user UAT score of 97.90%, resulting in an overall score of 98.05%, which falls into the "Highly Feasible" category. Therefore, the developed system meets user requirements and is considered suitable for implementation at SYF_Weddingplaners. Keywords: Information System, Wedding Organizer, Wedding Planner, Extreme Programming, AI Chatbot, User Acceptance Testing.

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