PENGARUH ROLE AMBIGUITY, WORKLOAD IMBALANCE, DAN BUDAYA ORGANISASIONAL TERHADAP TURNOVER INTENTION KARYAWAN MENURUT PERSPEKTIF BISNIS ISLAM (Studi Karyawan PT Mandiri Tunas Finance KCP Antasari Bandar Lampung)

Ubaidillah, Hairuddin (2026) PENGARUH ROLE AMBIGUITY, WORKLOAD IMBALANCE, DAN BUDAYA ORGANISASIONAL TERHADAP TURNOVER INTENTION KARYAWAN MENURUT PERSPEKTIF BISNIS ISLAM (Studi Karyawan PT Mandiri Tunas Finance KCP Antasari Bandar Lampung). Diploma thesis, UIN RADEN INTAN LAMPUNG.

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Abstract

ABSTRAK Fenomena tingginya intensi perpindahan kerja (turnover intention) menjadi salah satu permasalahan krusial yang dihadapi banyak perusahaan di era modern, termasuk di sektor pembiayaan seperti PT Mandiri Tunas Finance KCP Antasari Bandar Lampung. Banyak pegawai merasa tidak puas dengan kondisi kerja yang dihadapi, mulai dari ketidakjelasan peran, ketidakseimbangan beban kerja, hingga budaya organisasional yang kurang mendukung. Dalam konteks perusahaan yang mempekerjakan mayoritas karyawan Muslim, persoalan ini tidak hanya berdimensi manajerial, tetapi juga menyentuh nilai-nilai. Penelitian ini bertujuan untuk mengetahui pengaruh role ambiguity, workload imbalance, dan budaya organisasional terhadap turnover intention pegawai, baik secara parsial maupun simultan, serta menganalisisnya dari sudut pandang bisnis syariah. Metode yang digunakan adalah pendekatan kuantitatif deskriptif dengan teknik pengumpulan data melalui kuesioner dan dokumentasi. Data dianalisis menggunakan regresi linier berganda dan uji hipotesis. Hasil penelitian menunjukkan bahwa role ambiguity berpengaruh positif terhadap turnover intention, artinya semakin tidak jelas peran pegawai dalam organisasi, semakin tinggi keinginannya untuk keluar dari pekerjaan. Begitu pula dengan workload imbalance, di mana beban kerja yang tidak merata juga meningkatkan niat untuk meninggalkan pekerjaan. Selain itu, budaya organisasional yang tidak mendukung nilai kolektif dan integritas ikut mendorong tingginya turnover. Secara simultan, ketiga variabel tersebut terbukti berpengaruh signifikan terhadap turnover intention. Temuan ini menggarisbawahi pentingnya membangun lingkungan kerja yang selaras dengan prinsip-prinsip Islam agar loyalitas dan stabilitas karyawan dapat terjaga. Kata Kunci: Role ambiguity, Workload imbalance, Budaya organisasional, Turnover intention, Perspektif Bisnis Islam. ABSTRACT The phenomenon of high turnover intention has become one of the critical issues faced by many companies in the modern era, including in the financing sector such as PT Mandiri Tunas Finance KCP Antasari Bandar Lampung. Many employees feel dissatisfied with their working conditions, starting from unclear job roles, imbalanced workloads, to an organizational culture that lacks support. In the context of a company employing a majority of Muslim workers, this issue is not only managerial in nature but also touches upon Islamic values. This study aims to determine the effect of role ambiguity, workload imbalance, and organizational culture on employees' turnover intention, both partially and simultaneously, as well as to analyze it from the perspective of Islamic business principles. The research method used is a descriptive quantitative approach, with data collection techniques through questionnaires and documentation. Data were analyzed using multiple linear regression and hypothesis testing. The results showed that role ambiguity has a positive influence on turnover intention, meaning that the more unclear an employee’s role is within the organization, the higher their desire to leave the job. Similarly, workload imbalance, where tasks are not distributed evenly, also increases the intention to resign. Additionally, an organizational culture that lacks collective values and integrity contributes to the rise in turnover rates. Simultaneously, these three variables were proven to significantly affect turnover intention. These findings highlight the importance of creating a work environment that aligns with Islamic principles to maintain employee loyalty and organizational stability. Keywords: Role ambiguity, Workload imbalance, Organizational Culture, Turnover intention, Islamic Business Perspective.

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