PERAN DINAS KOMUNIKASI DAN INFORMATIKA DALAM PENGENDALIAN BERITA HOAKS DIKOTA BANDAR LAMPUNG

AZKILLA, FITRATUNNISA (2026) PERAN DINAS KOMUNIKASI DAN INFORMATIKA DALAM PENGENDALIAN BERITA HOAKS DIKOTA BANDAR LAMPUNG. Diploma thesis, UIN RADEN INTAN LAMPUNG.

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Abstract

ABSTRACT This study aims to analyze the role of the Communication and Informatics Departemen (Diskominfo) of Bandar Lampung City in controlling the spread of hoax news in the digital space. This research employs a descriptive qualitative approach using Renee Hobbs‟ media literacy theory, which consists of five indicators: access, analyze, evaluate, create, and act. Data were collected through observation, interviews, and documentation. The findings indicate that the role of Diskominfo of Bandar Lampung City in controlling hoaxes has not been fully optimal, as reflected in several key issues. First, in terms of access, the dissemination of official information and hoax clarification has not reached all segments of society evenly. Second, regarding analysis, digital issue monitoring has been conducted but remains constrained by limited human resources. Third, in the evaluation aspect, information verification is carried out through inter-agency coordination; however, it has not yet been supported by standardized and systematic procedures. Fourth, in terms of content creation, clarification and media literacy messages have been produced and disseminated through digital platforms, but they have not been implemented consistently and continuously. Fifth, in the action dimension, media literacy education programs are still incidental and have not been integrated as a long-term preventive strategy. Therefore, comprehensive improvements are needed, including strengthening human resource capacity, enhancing information verification mechanisms, and developing systematic and sustainable media literacy programs to support the creation of a healthy public information ecosystem in Bandar Lampung City. Keywords: Hoax, Communication and Informatics Office, Media Literacy, Public Communication, Local Government. ABSTRAK Penelitian ini bertujuan untuk menganalisis peran Dinas Komunikasi dan Informatika (Diskominfo) Kota Bandar Lampung dalam pengendalian penyebaran berita hoaks di ruang digital. Penelitian ini menggunakan pendekatan deskriptif kualitatif dengan teori literasi media Renee Hobbs yang mencakup lima indikator, yaitu akses informasi (access), analisis pesan (analyze), evaluasi informasi (evaluate), produksi pesan (create), dan tindakan literasi (act). Data penelitian dikumpulkan melalui observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa peran Diskominfo Kota Bandar Lampung dalam pengendalian hoaks belum berjalan secara optimal, yang ditandai dengan beberapa permasalahan utama. Pertama, pada aspek akses informasi, penyampaian klarifikasi hoaks belum menjangkau seluruh lapisan masyarakat secara merata. Kedua, pada aspek analisis pesan, pemantauan isu digital telah dilakukan namun masih terbatas oleh keterbatasan sumber daya manusia. Ketiga, pada aspek evaluasi informasi, proses verifikasi telah dilaksanakan melalui koordinasi antarinstansi, tetapi belum memiliki prosedur baku yang sistematis. Keempat, pada aspek produksi pesan, konten klarifikasi dan edukasi literasi media telah disampaikan melalui media digital, namun belum dilakukan secara berkelanjutan. Kelima, pada aspek tindakan literasi, program edukasi literasi media masih bersifat insidental dan belum terintegrasi sebagai strategi pencegahan jangka panjang. Oleh karena itu, diperlukan penguatan peran Diskominfo melalui peningkatan kapasitas sumber daya manusia, penguatan mekanisme verifikasi informasi, serta pengembangan program literasi media yang sistematis guna mendukung terciptanya ekosistem informasi publik yang sehat di Kota Bandar Lampung. Kata Kunci: Hoaks, Diskominfo, Literasi Media, Komunikasi Publik, Pemerintah Daerah.

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