MANAJEMEN PELAYANAN JAMA’AH HAJI DAN UMRAH PADA KELOMPOK BIMBINGAN IBADAH HAJI (KBIH) ASYIFA AHMAD YANI KOTA BANDAR LAMPUNG

Suci, Nina Khafifah (2025) MANAJEMEN PELAYANAN JAMA’AH HAJI DAN UMRAH PADA KELOMPOK BIMBINGAN IBADAH HAJI (KBIH) ASYIFA AHMAD YANI KOTA BANDAR LAMPUNG. Diploma thesis, UIN Raden Intan Lampung.

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Abstract

ABSTRAK Penelitian ini bertujuan untuk menganalisis manajemen dan pe layanan haji yang efektif dalam mencapai tujuan Haji Mambrur. KBIH Asifa Ahmad Yani menjadi fokus utama dalam penelitian ini, dengan menekankan pentingnya layanan administrasi yang efisien, termasuk pengolahan dokumen, pembayaran, dan pemeriksaan kesehatan. Melalui pendekatan yang sistematis, penelitian ini mengek splorasi bagaimana pelayanan yang baik dapat meningkatkan kepua san jamaah selama proses haji, serta dampaknya terhadap loyalitas jamaah terhadap lembaga penyelenggara. Selain itu, penelitian ini juga menyoroti peran bimbingan spir itual dan konsultasi agama yang berkualitas dalam mendukung jamaah selama pelaksanaan ibadah haji. Dengan memberikan pendidikan berkelanjutan dan dukungan emosional, KBIH Asifa Ahmad Yani berupaya untuk memastikan bahwa jamaah tidak hanya menjalankan ibadah dengan baik, tetapi juga memahami makna dan tujuan dari se tiap langkah yang diambil. Penelitian ini menggunakan metode ana lisis deskriptif kualitatif untuk menggambarkan pengalaman jamaah dan mengidentifikasi faktor-faktor yang mempengaruhi kepuasan mereka. Akhirnya, penelitian ini menekankan pentingnya dukungan pas ca-haji untuk menjaga keutuhan spiritual jamaah. Dengan memberikan layanan yang berkelanjutan dan perhatian yang tulus, KBIH Asifa Ahmad Yani berkomitmen untuk membantu jamaah dalam memper tahankan nilai-nilai spiritual yang diperoleh selama haji. Penelitian ini diharapkan dapat memberikan rekomendasi bagi pengelola haji dalam meningkatkan kualitas pelayanan dan pengalaman jamaah secara kese luruhan, serta mendorong lembaga lain untuk menerapkan praktik ter baik dalam pengelolaan haji. Oleh karena itu, penelitian ini mem berikan kontribusi pada pengembangan pengelolaan haji yang lebih baik dan berkelanjutan di masa depan. Kata kunci: Manajemen Pelayanan, Haji dan umroh. ABSTRACT This research aims to analyze effective Hajj management and services in achieving the goals of the Mambrur Hajj. KBIH Asifa Ah mad Yani is the main focus of this research, emphasizing the im portance of efficient administrative services, including document pro cessing, payments and health checks. Through a systematic approach, this research explores how good service can increase pilgrims' satis faction during the Hajj process, as well as its impact on pilgrims' loy alty to the organizing institution. Apart from that, this research also highlights the role of quality spiritual guidance and religious consultation in supporting pilgrims during the Hajj pilgrimage. By providing ongoing education and emo tional support, KBIH Asifa Ahmad Yani strives to ensure that the con gregation not only carries out their worship well, but also under stands the meaning and purpose of every step they take. This research uses a qualitative descriptive analysis method to describe the congre gation's experience and identify factors that influence their satisfac tion. Finally, this research emphasizes the importance of post-hajj support to maintain the integrity of the spiritual congregation. By providing sustainable services and sincere attention, KBIH Asifa Ah mad Yani is committed to assisting pilgrims in maintaining the spir itual values acquired during the Hajj. It is hoped that this research can provide recommendations for Hajj managers in improving the quality of service and overall experience of pilgrims, as well as en couraging other institutions to implement best practices in Hajj man agement. Therefore, this research contributes to the development of better and more sustainable Hajj management in the future. Keywords: Management Service, Hajj and Umrah. ABSTRACT This research aims to analyze effective Hajj management and services in achieving the goals of the Mambrur Hajj. KBIH Asifa Ah mad Yani is the main focus of this research, emphasizing the im portance of efficient administrative services, including document pro cessing, payments and health checks. Through a systematic approach, this research explores how good service can increase pilgrims' satis faction during the Hajj process, as well as its impact on pilgrims' loy alty to the organizing institution. Apart from that, this research also highlights the role of quality spiritual guidance and religious consultation in supporting pilgrims during the Hajj pilgrimage. By providing ongoing education and emo tional support, KBIH Asifa Ahmad Yani strives to ensure that the con gregation not only carries out their worship well, but also under stands the meaning and purpose of every step they take. This research uses a qualitative descriptive analysis method to describe the congre gation's experience and identify factors that influence their satisfac tion. Finally, this research emphasizes the importance of post-hajj support to maintain the integrity of the spiritual congregation. By providing sustainable services and sincere attention, KBIH Asifa Ah mad Yani is committed to assisting pilgrims in maintaining the spir itual values acquired during the Hajj. It is hoped that this research can provide recommendations for Hajj managers in improving the quality of service and overall experience of pilgrims, as well as en couraging other institutions to implement best practices in Hajj man agement. Therefore, this research contributes to the development of better and more sustainable Hajj management in the future. Keywords: Management Service, Hajj and Umrah.

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