KINERJA APARATUR SIPIL NEGARA DALAM PELAYANAN PUBLIK ( Studi Di Kecamatan Tanjung Bintang Lampung Selatan )

SITI, KOTIJAH (2024) KINERJA APARATUR SIPIL NEGARA DALAM PELAYANAN PUBLIK ( Studi Di Kecamatan Tanjung Bintang Lampung Selatan ). Diploma thesis, UIN Raden Intan Lampung.

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Abstract

ABSTRAK Masalah mengenai kinerja aparatur sipil Negara seringkali dihadapi banyak instansi pemerintah yang dihadapi kurangnya aparatur yang bekerja di organisasi tersebut sehingga dapat menghambat jalannya proses penyelesaian pekerjaan, serta masalah mengenai kedisiplinan, kualitas pelayanan Aparatur Sipil Negara serta menyangkut tentang sarana dan prasarana. Penelitian ini bertujuan untuk mengetahui Kinerja Aparatur Sipil Negara (ASN) Dalam Meningkatkan Kualitas Pelayanan Publik Di Kantor Kecamatan Tanjung Bintang Lampung Selatan. Metode yang digunakan dalam penelitian ini yaitu penelitian kualitatif yang bersifat deskriptif dengan jenis penelitian lapangan (field research) dengan metode pengambilan sampel yaitu Purposive Sampling. Adapun informan dalam penelitian ini terdiri dari Sekretaris, Kasi Pertahanan, Kassubag Umum dan Kepegawaian, Kasi Pemerintahan dan 3 Masyarakat Lampung selatan. Teknik pengumpulan data yaitu observasi, wawancara dan dokumentasi dengan teknik pemeriksaan keabsahan data (validitas data) dalam penelitian ini Triangulasi Teknik. Hasil penelitian ini menunjukkan bahwa Kinerja Aparatur Sipil Negara (ASN) Dalam Meningkatkan Kualitas Pelayanan Publik Di Kantor Kecamatan Tanjung Bintang Lampung Selatan dapat disimpulkan bahwa kualitas kerja yang dihasilkan pegawai sudah cukup optimal, tetapi masih perlu adanya perbaikan-perbaikan pada Kantor kecamatan Tanjung Bintang Lampung Selatan masih harus adanya perbaikan karena dilihat dari 5 indikator yang ada yaitu Produktivitas, Kualitas Layanan, Responsivitas, Responsibilitas, dan Akuntabilitas dapat dikatakan cukup baik terlihat dari beberapa indikator kualitas layanan responsivitas. Pegawai melakukan pemrosesan produk layanan dengan tepat waktu, selain itu tidak ada biaya yang dibebankan kepada masyarakat, pegawai merespon hal-hal yang ditanyakan masyarakat dan memberi pengarahan terkait dengan pertanyaan tersebut, namun ada beberapa hal yang harus adanya perbaikan yaitu dalam sistem aplikasi Digital ID masih banyak masyarakat yang belu memahami penggunaan tentang aplikasi Digital ID tersebut diharapkan agar kantor Kecamatan Tanjung bintang Lampung Selatan mengadakan sosialisasi agar masyarakat memahami lebih jelas penggunaan aplikasi Digital ID. Kata Kunci : Kinerja, Pelayanan Publik, Kedisiplinan.ABSTRACK Problems regarding the performance of the State Civil Service are often faced by many government agencies which are faced with a lack of officials working in the organization which can hinder the progress of the work completion process, as well as problems regarding discipline, the quality of service of the State Civil Apparatus and regarding facilities and infrastructure. This research aims to determine the performance of the State Civil Apparatus (ASN) in improving the quality of public services at the Tanjung Bintang District Office, South Lampung. The method used in this research is descriptive qualitative research with a type of field research with a sampling method, namely Purposive Sampling. The informants in this research consisted of the Secretary, Head of Defense Section, Head of General and Civil Service Subdivision, Head of Government Section and 3 South Lampung Communities. Data collection techniques are observation, interviews and documentation with data validity checking techniques (data validity) in this research. Triangulation Technique. This research was analyzed using the theory put forward by Agus Dwiyanto with performance indicators, namely: 1. Productivity, 2. Service Quality 3. Responsiveness 4. Responsibility 5. Accountability The results of this research show that the performance of the State Civil Apparatus (ASN) in improving the quality of public services at the Tanjung Bintang District Office, South Lampung, can be concluded that the quality of work produced by employees is quite optimal, but there is still a need for improvements at the Tanjung Bintang District Office, South Lampung There is still need for improvement because judging from the 5 existing indicators, namely Productivity, Service Quality, Responsiveness, Responsibility and Accountability, it can be said to be quite good, as seen from several responsive service quality indicators. Employees process service products in a timely manner, apart from that there are no costs charged to the public, employees respond to things asked by the public and provide direction related to these questions, but there are several things that need to be improved, namely in the Digital ID application system it is still Many people do not yet understand the use of the Digital ID application. It is hoped that the Tanjung Bintang District Office, South Lampung, will hold outreach so that the public understands more clearly the use of the Digital ID application. Keywords : Performance, Public Service, Discipline.

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