PERAN KUALITAS LAYANAN DALAM MENINGKATKAN MINAT MEMBACA SISWA DI PERPUSTAKAAN SD ISLAM ASSALAM BANDAR LAMPUNG

Pitoe, Wibowo (2026) PERAN KUALITAS LAYANAN DALAM MENINGKATKAN MINAT MEMBACA SISWA DI PERPUSTAKAAN SD ISLAM ASSALAM BANDAR LAMPUNG. Diploma thesis, UIN RADEN INTAN LAMPUNG.

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Abstract

ABSTRAK Penelitian ini dilatarbelakangi oleh rendahnya minat membaca siswa di Perpustakaan SD Islam Assalam Bandar Lampung yang ditunjukkan oleh rendahnya tingkat kunjungan siswa ke perpustakaan, yaitu hanya sebesar 36% dari total siswa. Kondisi tersebut menunjukkan adanya kesenjangan antara standar pelayanan perpustakaan sekolah dengan pelaksanaannya, seperti keterbatasan jam operasional, koleksi buku yang kurang menarik dan belum sesuai dengan kebutuhan siswa sekolah dasar, serta pengelolaan perpustakaan yang belum dilakukan oleh tenaga yang memiliki kompetensi di bidang perpustakaan. Penelitian ini bertujuan untuk menganalisis peran kualitas layanan perpustakaan dalam meningkatkan minat membaca siswa serta mengidentifikasi kendala yang dihadapi dalam pelaksanaan layanan. Penelitian ini menggunakan teori kualitas layanan Parasuraman yang dikembangkan oleh Lupiyoadi melalui lima dimensi, yaitu tangibles, reliability, responsiveness, assurance, dan empathy sebagai dasar dalam menganalisis kualitas layanan perpustakaan. Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian lapangan dan metode deskriptif. Informan penelitian ditentukan secara purposive, terdiri atas kepala perpustakaan dan pengelola perpustakaan SD Islam Assalam Bandar Lampung. Teknik pengumpulan data dilakukan melalui observasi, wawancara semi terstruktur, dan dokumentasi. Data yang diperoleh dianalisis menggunakan model Miles dan Huberman yang meliputi pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Keabsahan data diuji menggunakan teknik triangulasi sumber untuk memastikan kredibilitas temuan penelitian. Hasil penelitian menunjukkan bahwa kualitas layanan perpustakaan berperan dalam meningkatkan minat membaca siswa melalui pelayanan yang ramah, kerja sama dengan guru dalam kegiatan literasi, penyediaan fasilitas perpustakaan, serta penerapan sistem peminjaman berbasis kontrak kelas. Namun, layanan perpustakaan belum berjalan optimal karena keterbatasan jam layanan, koleksi buku yang sebagian besar sudah lama dan kurang menarik, keterbatasan sarana pendukung, serta pengelola perpustakaan yangiii belum memiliki latar belakang pendidikan ilmu perpustakaan maupun pelatihan kepustakawanan. Dengan demikian, dapat disimpulkan bahwa kualitas layanan perpustakaan memiliki peran dalam meningkatkan minat membaca siswa, tetapi efektivitasnya masih perlu ditingkatkan melalui pengembangan koleksi, peningkatan kompetensi pengelola, penambahan waktu layanan, dan penguatan program literasi sekolah. ABSTRACT This study was motivated by the low reading interest among students at SD Islam Assalam Bandar Lampung Library, as indicated by the low level of student visits to the library, which accounted for only 36% of the total number of students. This condition reflects a gap between the standard of school library services and their actual implementation, including limited operating hours, book collections that are less attractive and not fully suited to elementary school students' needs, and library management carried out by personnel lacking professional competence in librarianship. This study aims to analyze the role of library service quality in improving students’ reading interest and to identify the obstacles encountered in the implementation of library services. The study employs Parasuraman's service quality theory, as developed by Lupiyoadi, which consists of five dimensions: tangibles, reliability, responsiveness, assurance, and empathy, as the analytical framework for assessing library service quality. This study adopted a qualitative approach using descriptive field research. Informants were selected purposively and consisted of the head librarian and library staff of SD Islam Assalam Bandar Lampung. Data were collected through observation, semi-structured interviews, and documentation. The collected data were analyzed using the Miles and Huberman model, which includes data collection, data reduction, data display, and conclusion drawing. Data validity was ensured through source triangulation to enhance the credibility of the research findings. The findings reveal that the quality of library services plays an important role in increasing students’ reading interest through friendly services, collaboration with teachers in literacy activities, the provision of library facilities, and the implementation of a classroombased borrowing system. However, library services have not been optimally implemented due to limited service hours, outdated and less appealing book collections, inadequate supporting facilities, and library staff who lack formal educational backgrounds in library science or professional training in librarianship. Therefore, it can be concluded that library service quality contributes to improvingv students’ reading interest, although its effectiveness still needs to be enhanced through collection development, staff capacity building, extended service hours, and the strengthening of school literacy programs.

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