UPAYA PERBAIKAN BERKELANJUTAN DALAM IMPLEMENTASI TOTAL QUALITY MANAJEMENT (TQM) DI MADRASAH ALIYAH AL-HIKMAH BANDAR LAMPUNG

NABILA, MEYLANNI (2026) UPAYA PERBAIKAN BERKELANJUTAN DALAM IMPLEMENTASI TOTAL QUALITY MANAJEMENT (TQM) DI MADRASAH ALIYAH AL-HIKMAH BANDAR LAMPUNG. Diploma thesis, UIN RADEN INTAN LAMPUNG.

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Abstract

ABSTRAK Peningkatan mutu pendidikan merupakan salah satu aspek penting dalam mewujudkan lembaga pendidikan yang mampu memenuhi kebutuhan peserta didik dan menghadapi perkembangan pendidikan yang terus berubah. Salah satu prinsip dalam Total Quality Management (TQM) menurut Edward Sallis adalah continuous improvement atau perbaikan berkelanjutan yang menekankan pentingnya pembaruan dan pengembangan sistem pendidikan secara terus-menerus. MA Al-Hikmah Bandar Lampung sebagai lembaga pendidikan berbasis pesantren berupaya meningkatkan mutu pendidikan melalui berbagai pembenahan dalam aspek kurikulum, proses pembelajaran, evaluasi hasil belajar, pengembangan sumber daya manusia, serta pengelolaan sarana dan prasarana. Oleh karena itu, penelitian ini bertujuan untuk menganalisis upaya perbaikan berkelanjutan dalam meningkatkan mutu pendidikan di MA Al-Hikmah Bandar Lampung berdasarkan perspektif Edward Sallis. Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian lapangan (field research). Data diperoleh melalui observasi, wawancara, dan dokumentasi. Informan penelitian terdiri atas kepala madrasah, wakil kepala bidang kurikulum, dan guru. Teknik analisis data dilakukan melalui tahap reduksi data, penyajian data, dan penarikan kesimpulan. Keabsahan data diuji menggunakan triangulasi sumber dan triangulasi teknik untuk memperoleh data yang valid dan dapat dipertanggungjawabkan. Hasil penelitian menunjukkan bahwa perbaikan berkelanjutan di MA Al-Hikmah Bandar Lampung telah dilaksanakan melalui berbagai aspek pendidikan. Dalam perencanaan kurikulum, madrasah melakukan pembaruan melalui penerapan Kurikulum Berbasis Cinta (KBC), pendekatan deep learning, dan penguatan materi Aswaja. Dalam proses pembelajaran, madrasah mengembangkan metode pembelajaran yang lebih aktif dan menyesuaikan dengan perkembangan pendidikan. Evaluasi hasil belajar dilakukan secara berkala melalui penilaian harian, tengah semester, akhir semester, serta evaluasi program pembelajaran. Pengembangan sumber daya manusia dilakukan melalui workshop, pelatihan, dan kegiatan Kelompok Kerja Guru (KKG) yang bertujuan meningkatkan kompetensi guru. Sementara itu, pengelolaan sarana dan prasarana dilakukan melalui pemeliharaan dan perbaikan fasilitas secara rutin untuk mendukung proses pembelajaran. Temuan penelitian menunjukkan bahwa upaya-upaya tersebut sejalan dengan prinsip continuous improvement Edward Sallis yang menekankan pembaruan, evaluasi, dan peningkatan mutu secara berkelanjutan dalam penyelenggaraan pendidikan. ABSTRACT Improving educational quality is an important aspect of creating educational institutions that can meet students' needs and adapt to the ongoing developments in education. One of the principles of Total Quality Management (TQM) proposed by Edward Sallis is continuous improvement, which emphasizes the importance of continuously developing and refining educational systems. MA Al-Hikmah Bandar Lampung, as an Islamic boarding school-based educational institution, seeks to improve educational quality through various efforts in curriculum development, learning processes, learning evaluation, human resource development, and the management of facilities and infrastructure. Therefore, this study aims to analyze the implementation of continuous improvement in enhancing educational quality at MA Al-Hikmah Bandar Lampung from Edward Sallis's perspective. This study employed a qualitative approach with a field research design. Data were collected through observation, interviews, and documentation. The research informants consisted of the principal, the vice principal for curriculum affairs, and teachers. Data were analyzed through the stages of data reduction, data display, and conclusion drawing. The validity of the data was ensured through source triangulation and technique triangulation to obtain credible and trustworthy findings. The findings revealed that continuous improvement at MA AlHikmah Bandar Lampung has been implemented in various aspects of education. In curriculum planning, the school updated its curriculum through the implementation of the Love-Based Curriculum (Kurikulum Berbasis Cinta), the deep learning approach, and the strengthening of Aswaja subjects. In the learning process, the school developed more active learning methods and adjusted them to current educational developments. Learning evaluation was conducted regularly through daily assessments, mid-semester examinations, final examinations, and program evaluations. Human resource development was carried out through workshops, training programs, and Teacher Working Group (KKG) activities aimed at improving teachers' competencies. Meanwhile, the management of facilities and infrastructure was conducted through regular maintenance and improvement of educational facilities to support the learning process. These findings indicate that the school's efforts are in line with Edward Sallis's concept of continuous improvement, which emphasizes continuous evaluation, development, and quality enhancement in educational management.

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