PELAKSANAAN LAYANAN KONSELING INDIVIDU DENGAN TEKNIK ASSERTIVE DALAM MEREDUKSI PERILAKU BULLYING VERBAL DI SMKS GAJAH MADA BANDAR LAMPUNG

YULYAN, EFENDI (2026) PELAKSANAAN LAYANAN KONSELING INDIVIDU DENGAN TEKNIK ASSERTIVE DALAM MEREDUKSI PERILAKU BULLYING VERBAL DI SMKS GAJAH MADA BANDAR LAMPUNG. Diploma thesis, UIN RADEN INTAN LAMPUNG.

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Abstract

ABSTRAK Penelitian ini bertujuan untuk mendeskripsikan pelaksanaan layanan konseling individu dengan teknik assertive dalam mereduksi perilaku bullying verbal, mengetahui respon dan perubahan perilaku peserta didik setelah mengikuti layanan, serta mengidentifikasi kendala yang dihadapi guru BK dalam pelaksanaannya di SMKS Gajah Mada Bandar Lampung. Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Subjek penelitian adalah guru BK dan satu peserta didik yang menjadi korban bullying verbal. Teknik pengumpulan data dilakukan melalui wawancara dan dokumentasi, sedangkan analisis data dilakukan melalui reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa pelaksanaan layanan konseling individu dilakukan secara sistematis, diawali dengan asesmen, konfirmasi permasalahan, serta penerapan teknik assertive melalui tahapan awal, tahapan pertengahan dan tahapan penutup. Respon awal peserta didik sebelum mengikuti layanan ditandai dengan rasa takut, cemas, dan malu-malu. Setelah mengikuti layanan, peserta didik menunjukkan perubahan berupa peningkatan keterbukaan, keberanian dalam menyampaikan perasaan, serta pemahaman dan kemampuan mempraktikkan komunikasi assertive. Kendala yang dihadapi guru BK meliputi keterbatasan waktu dan keterbukaan peserta didik pada tahap awal konseling, namun dapat diatasi melalui pendekatan empatik dan pengelolaan waktu yang efektif. Dengan demikian, layanan konseling individu dengan teknik assertive memberikan dampak positif dalam membantu peserta didik menghadapi bullying verbal. Artinya melalui layanan konseling individu menggunakan teknik assertive, guru BK berhasil mereduksi perilaku bullying verbal. ABSTRACT This study aims to describe the implementation of individual counseling services using assertive techniques to reduce verbal bullying behavior, to determine the responses and behavioral changes of students after participating in the service, and to identify the obstacles faced by guidance counselors in its implementation at SMKS Gajah Mada, Bandar Lampung. This study used a qualitative approach with a descriptive approach. The subjects were guidance counselors and one student who was a victim of verbal bullying. Data collection was conducted through interviews and documentation, while data analysis was conducted through data reduction, data presentation, and drawing conclusions. The results showed that the implementation of individual counseling services was systematic, beginning with assessment, problem confirmation, and the application of assertive techniques through the stages of attending, open-ended and closed-ended questions, and constructive confrontation. Students' initial responses before participating in the service were characterized by fear, anxiety, and shyness. After participating in the service, students demonstrated changes in the form of increased openness, courage in expressing their feelings, and understanding and ability to practice simple assertive communication. Obstacles faced by guidance counselors included limited time and student openness in the initial stages of counseling, which were overcome through an empathetic approach and effective time management. Thus, individual counseling services using assertive techniques have a positive impact in helping students deal with verbal bullying.

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