ANALISIS EFEKTIVITAS SISTEM LAYANAN TATA USAHA DI MTSN 1 BANDAR LAMPUNG DALAM MENDUKUNG KUALITAS PENDIDIKAN

Oktalia, Sapitri Ayu (2026) ANALISIS EFEKTIVITAS SISTEM LAYANAN TATA USAHA DI MTSN 1 BANDAR LAMPUNG DALAM MENDUKUNG KUALITAS PENDIDIKAN. Diploma thesis, UIN RADEN INTAN LAMPUNG.

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Abstract

ABSTRAK Penelitian ini bertujuan untuk menganalisis efektivitas sistem layanan tata usaha di MTsN 1 Bandar Lampung dalam mendukung kualitas pendidikan. Fokus penelitian meliputi lima indikator efektivitas, yaitu kecepatan pelayanan, ketepatan informasi, kesesuaian dengan Standar Operasional Prosedur (SOP), kepuasan pengguna layanan, dan ketersediaan data administrasi. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Informan penelitian terdiri dari Kepala Tata Usaha, staf tata usaha, guru, dan siswa. Analisis data dilakukan melalui reduksi data, penyajian data, serta penarikan kesimpulan dengan uji keabsahan menggunakan triangulasi sumber, teknik, dan waktu. Hasil penelitian menunjukkan bahwa sistem layanan tata usaha di MTsN 1 Bandar Lampung tergolong efektif. Dari aspek kecepatan, respon awal pelayanan dilakukan dengan cepat dan sebagian besar layanan administrasi dapat diselesaikan dalam satu hari kerja. Dari aspek ketepatan, informasi yang diberikan akurat karena melalui proses verifikasi arsip fisik dan data digital. Pelaksanaan pelayanan juga telah sesuai dengan SOP yang berlaku tanpa ditemukan penyimpangan prosedur. Tingkat kepuasan pengguna tergolong baik, ditunjukkan oleh sikap ramah, komunikatif, serta pelayanan yang jelas dan tidak berbelitbelit. Selain itu, data administrasi tersimpan secara sistematis dalam bentuk fisik dan digital serta mudah diakses, meskipun digitalisasi arsip lama masih perlu ditingkatkan. Dengan demikian, sistem layanan tata usaha di MTsN 1 Bandar Lampung telah mendukung kualitas pendidikan secara optimal, namun tetap memerlukan pengembangan berkelanjutan terutama dalam aspek digitalisasi administrasi. ABSTRACT This study aims to analyze the effectiveness of the administrative service system at MTsN 1 Bandar Lampung in supporting educational quality. The focus of the study includes five indicators of effectiveness: service speed, accuracy of information, compliance with Standard Operating Procedures (SOP), user satisfaction, and availability of administrative data. This research employs a descriptive qualitative approach with data collection techniques including observation, interviews, and documentation. The research informants consist of the Head of Administration, administrative staff, teachers, and students. Data analysis was conducted through data reduction, data display, and conclusion drawing, with data validity tested using source, technique, and time triangulation. The results show that the administrative service system at MTsN 1 Bandar Lampung is categorized as effective. In terms of service speed, the initial response is provided promptly and most administrative services can be completed within one working day. In terms of accuracy, the information provided is accurate as it undergoes verification through both physical archives and digital records. The implementation of services has also complied with the applicable SOP without any procedural deviations. The level of user satisfaction is considered good, as reflected in the friendly, communicative attitude of the staff and the clear, uncomplicated service process. In addition, administrative data are systematically stored in both physical and digital forms and are easily accessible, although the digitization of older archives still needs improvement. Thus, the administrative service system at MTsN 1 Bandar Lampung has optimally supported educational quality, yet continuous development is still required, particularly in the aspect of administrative digitalization.

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