PENGARUH KUALITAS LAYANAN ADMINISTRASI KESISWAAN TERHADAP KEPUASAN PESERTA DIDIK DI SMP NEGERI 12 KOTA BANDAR LAMPUNG

PUSPITA, TRI HIDAYATI (2026) PENGARUH KUALITAS LAYANAN ADMINISTRASI KESISWAAN TERHADAP KEPUASAN PESERTA DIDIK DI SMP NEGERI 12 KOTA BANDAR LAMPUNG. Diploma thesis, UIN RADEN INTAN LAMPUNG.

	PDF Download (4MB)
	PDF Restricted to Registered users only Download (5MB)

Abstract

ABSTRAK Penelitian ini dilatarbelakangi oleh pentingnya kualitas layanan administrasi kesiswaan dalam meningkatkan kepuasan peserta didik di sekolah. Permasalahan yang ditemukan di SMP Negeri 12 Kota Bandar Lampung meliputi masih adanya tenaga administrasi yang kurang menguasai teknologi informasi dan komunikasi (TIK), ketidaksesuaian kualifikasi pendidikan pegawai dengan bidang pekerjaan, kurang harmonisnya hubungan antara petugas administrasi dengan peserta didik, serta rendahnya sikap responsif dalam melayani kebutuhan peserta didik. Kondisi tersebut diduga memengaruhi tingkat kepuasan peserta didik terhadap layanan administrasi kesiswaan. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas layanan administrasi kesiswaan terhadap kepuasan peserta didik di SMP Negeri 12 Kota Bandar Lampung. Penelitian menggunakan pendekatan kuantitatif dengan jenis penelitian deskriptif kuantitatif. Populasi penelitian adalah peserta didik kelas VIII SMP Negeri 12 Kota Bandar Lampung dengan jumlah sampel sebanyak 71 responden. Teknik pengumpulan data dilakukan melalui angket, observasi, dan dokumentasi. Analisis data menggunakan uji validitas, uji reliabilitas, uji normalitas, uji linearitas, regresi linier sederhana, uji koefisien determinasi (R²), dan uji hipotesis (uji-t). Hasil penelitian menunjukkan bahwa kualitas layanan administrasi kesiswaan berpengaruh positif dan signifikan terhadap kepuasan peserta didik. Hal ini dibuktikan melalui hasil regresi linier sederhana dengan persamaan Y = 1,206 + 0,524X. Nilai koefisien determinasi (R²) sebesar 0,922 menunjukkan bahwa 92,2% kepuasan peserta didik dipengaruhi oleh kualitas layanan administrasi kesiswaan, sedangkan sisanya 7,8% dipengaruhi oleh faktor lain di luar penelitian. Hasil uji hipotesis menunjukkan nilai t hitung sebesar 28,464 dengan signifikansi 0,000 < 0,05, sehingga hipotesis diterima. Berdasarkan hasil penelitian dapat disimpulkan bahwa semakin baik kualitas layanan administrasi kesiswaan yang diberikan sekolah, maka semakin tinggi pula tingkat kepuasan peserta didik di SMP Negeri 12 Kota Bandar Lampung. ABSTRACT This research was motivated by the importance of the quality of student administration services in improving student satisfaction at school. The problems found at SMP Negeri 12 Bandar Lampung included administrative staff who still lacked mastery of information and communication technology (ICT), educational qualifications that were not aligned with their field of work, less harmonious relationships between administrative staff and students, and low responsiveness in serving students’ needs. These conditions were suspected to influence the level of student satisfaction with student administration services. The purpose of this study was to determine the effect of the quality of student administration services on student satisfaction at SMP Negeri 12 Bandar Lampung. This study used a quantitative approach with a descriptive quantitative research design. The population of the study consisted of eighthgrade students at SMP Negeri 12 Bandar Lampung, with a sample of 71 respondents. Data collection techniques included questionnaires, observation, and documentation. Data analysis techniques used validity testing, reliability testing, normality testing, linearity testing, simple linear regression analysis, coefficient of determination (R²), and hypothesis testing (t-test). The results of the study showed that the quality of student administration services had a positive and significant effect on student satisfaction. This was proven by the results of the simple linear regression equation, namely Y = 1.206 + 0.524X. The coefficient of determination (R²) value of 0.922 indicated that 92.2% of student satisfaction was influenced by the quality of student administration services, while the remaining 7.8% was influenced by other factors outside the scope of this study. The hypothesis testing results showed a t-count value of 28.464 with a significance value of 0.000 < 0.05, meaning that the hypothesis was accepted. Based on the results of the study, it can be concluded that the better the quality of student administration services provided by the school, the higher the level of student satisfaction at SMP Negeri 12 Bandar Lampung.

Actions (login required)

View Item