STRATEGI PENINGKATAN MUTU BERKELANJUTAN MELALUI SIKLUS PDCA (Plan, Do, Check, Action) DI SMP NEGERI 1 BANDAR LAMPUNG

IIN, NUR AENY (2026) STRATEGI PENINGKATAN MUTU BERKELANJUTAN MELALUI SIKLUS PDCA (Plan, Do, Check, Action) DI SMP NEGERI 1 BANDAR LAMPUNG. Diploma thesis, UIN RADEN INTAN LAMPUNG.

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Abstract

ABSTRAK Penelitian ini dilatarbelakangi oleh pentingnya peningkatan mutu pendidikan secara berkelanjutan melalui sistem manajemen yang terstruktur. Dalam menghadapi tuntutan globalisasi dan dinamika pendidikan, sekolah dituntut untuk memiliki strategi yang sistematis dalam menjaga dan meningkatkan kualitas layanan pendidikan. Salah satu pendekatan yang relevan adalah penerapan siklus PDCA (Plan, Do, Check, Action) sebagai model continuous improvement. Penelitian ini bertujuan untuk menganalisis strategi peningkatan mutu berkelanjutan melalui siklus PDCA di SMP Negeri 1 Bandar Lampung, khususnya pada program unggulan sekolah yaitu Program Dwi Bahasa dan Setor Prestasi. Penelitian ini menggunakan pendekatan kualitatif deskriptif. Teknik pengumpulan data dilakukan melalui observasi, wawancara terstruktur dengan Kepala sekolah, wakil kepala sekolah bidang kurikulum, wakil kepala sekolah bidang kesiswaan, serta guru, dan dokumentasi. Analisis data dilakukan melalui reduksi data, penyajian data, dan penarikan kesimpulan dengan uji keabsahan menggunakan triangulasi sumber. Hasil penelitian menunjukkan bahwa penerapan siklus PDCA telah dilaksanakan secara sistematis. Tahap Perencanaan sekolah menetapkah program kelas Dwi Bahasa dan Setor Prestasi melalui rapat kerja. Tahap Pelaksanaan masih ditemukan kendala seperti belum optimalnya profesionalisme guru dan siswanya dalam menggunakan Bahasa asing dalam pembelajaran kelas dwi Bahasa . Tahap Evaluasi dilakukan melalui evaluasi berkala berbasis data capaian siswa. Tahap Tindal Lanjut perbaikan yang dilakukan sekolah dengan mengadakan pelatihan guru dengan menggunakan Bahasa asing dan menetapkan program English day . Disimpulkan bahwa strategi peningkatan mutu berkelanjutan melalui siklus PDCA di SMP Negeri 1 Bandar Lampung telah berjalan secara terstruktur, partisipatif, dan berkesinambungan serta mendukung terciptanya budaya mutu di lingkungan sekolah. ABSTRACT This study is motivated by the importance of continuously improving the quality of education through a structured management system. In the face of the demands of globalization and the dynamics of education, schools are required to have systematic strategies for maintaining and improving the quality of educational services. One relevant approach is the application of the PDCA (Plan, Do, Check, Act) cycle as a model for continuous improvement. This study aims to analyze strategies for sustainable quality improvement through the PDCA cycle at SMP Negeri 1 Bandar Lampung, specifically focusing on the school’s flagship programs: the Bilingual Program and the Achievement Contribution Program. This study employs a descriptive qualitative approach. Data collection techniques included observation, structured interviews with the principal, the vice principal for curriculum, the vice principal for student affairs, and teachers, as well as document analysis. Data analysis involved data reduction, data presentation, and drawing conclusions, with validity testing conducted through source triangulation. The research results indicate that the PDCA cycle has been implemented systematically. During the Planning phase, the school established the Bilingual Class and Achievement Submission programs through working meetings. During the Implementation phase, challenges were still encountered, such as the lack of optimal professionalism among teachers and students in using a foreign language in bilingual classroom instruction. The Evaluation phase was conducted through periodic evaluations based on student achievement data. In the Action phase, the school implemented improvements by conducting teacher training in the use of foreign languages and establishing an “English Day” program. It was concluded that the strategy for continuous quality improvement through the PDCA cycle at SMP Negeri 1 Bandar Lampung has been implemented in a structured, participatory, and sustainable manner and supports the creation of a culture of quality within the school environment.

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