KOMUNIKASI ORGANISASI KANTOR WILAYAH (KANWIL) KEMENTERIAN AGAMA DALAM PROGRAM MODERASI BERAGAMA DI PROVINSI LAMPUNG

SHERLY, OCTAVIA INTANI (2025) KOMUNIKASI ORGANISASI KANTOR WILAYAH (KANWIL) KEMENTERIAN AGAMA DALAM PROGRAM MODERASI BERAGAMA DI PROVINSI LAMPUNG. Diploma thesis, UIN Raden Intan Lampung.

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Abstract

ABSTRAK Dalam rangka mencapai kehidupan beragama, dan mewujudkan harminonisasi antar umat beragama Kantor Wilayah (Kanwil) Kementerian Agama melaksanakan program moderasi beragama. Tentunya dalam pelaksanaan program penguatan moderasi beragama melalui Kantor Wilayah (Kanwil) Kementerian Agama tidak selalu dapat berjalan dengan mulus, sehingga pada pelaksanaannya memerlukan komunikasi organisasi yang efektif. Rumusan masalah dalam penelitian ini adalah bagaimana komunikasi organisasi Kantor Wilayah (Kanwil) Kementerian Agama dalam pelaksanaan program moderasi beragama kepada masyarakat di Provinsi Lampung? Tujudn penelitian ini berupa hasil analisis mengenai Komunikasi Organisasi Kantor Wilayah (Kanwil) Kementerian Agama Dalam Program Moderasi Beragama Di Provinsi Lampung. Metode penelitian Penelitian ini menggunakan pendekatan deskriptif kualitatif, yang bertujuan untuk menggambarkan bagaimana komunikasi organisasi di Kanwil Kemenag berperan dalam penguatan program moderasi beragama. Sumber data penelitian berasal dari data primer dan data sekunder. Metode pengumpulan data menggunakan wawancara dan dokumentasi. Analisis data menggunakan pendekatan analisis data kualitatif deskriptif. Hasil penelitian menunjukkan bahwa Hasil penelitian menunjukkan bahwa proses komunikasi di Kanwil Kemenag Lampung telah berjalan sesuai dengan teori tersebut, yang mencakup tujuh aspek utama. Pertama, aliran informasi yang terorganisir dengan baik baik melalui komunikasi internal dan eksternal mendukung implementasi program moderasi beragama secara efisien dan efektif. Kedua, pesan yang disampaikan jelas, relevan, dan konsisten, meliputi pesan yang mencakup komitmen kebangsaan, toleransi, anti-kekerasan, dan penerimaan terhadap tradisi lokal yang memastikan pesan diterima dengan baik oleh audiens. Ketiga, jaringan komunikasi internal dan eksternal, termasuk dengan tokoh agama dan masyarakat, berjalan lancar, memfasilitasi kolaborasi yang harmonis. Keempat, saling ketergantungan antar berbagai pihak dalam organisasi menciptakan sinergi dalam mencapai tujuan bersama. Kelima, hubungan antara pimpinan, staf, dan stakeholders bersifat terbuka, transparan, serta memperkuat kepercayaan dan keterlibatan aktif. Keenam, faktor lingkungan, baik sosial, budaya, maupun keagamaan, diperhatikan dalam proses komunikasi. Ketujuh, meskipun terdapat ketidakpastian, komunikasi yang dilakukan dapat mengurangi ketidakpastian tersebut dengan menyediakan informasi dan solusi yang tepat. Secara keseluruhan, penerapan ketujuh aspek komunikasi organisasi menurut Goldhaber terbukti efektif dalam memperkuat program moderasi beragama, dan setiap aspek saling mendukung untuk mencapai hasil yang diinginkan. Kata Kunci: Komunikasi Organisasi, Kemenag, Moderasi Beragama. ABSTRACT In order to achieve religious life and foster harmony among religious communities, the Regional Office (Kanwil) of the Ministry of Religious Affairs implements the program of religious moderation. Of course, the implementation of the program to strengthen religious moderation through the Regional Office (Kanwil) of the Ministry of Religious Affairs does not always run smoothly, which is why it requires effective organizational communication. The problem formulation in this study is how the organizational communication of the Regional Office (Kanwil) of the Ministry of Religious Affairs is carried out in the implementation of the religious moderation program to the community in Lampung Province. The aim of this study is to provide an analysis of the organizational communication of the Regional Office (Kanwil) of the Ministry of Religious Affairs in the Religious Moderation Program in Lampung Province. This study uses a descriptive qualitative approach, aimed at describing how organizational communication in Kanwil Kemenag plays a role in strengthening the religious moderation program. The data sources for this study are primary and secondary data. The data collection methods include interviews and documentation. The data analysis uses a descriptive qualitative data analysis approach. The research findings indicate that the communication process at the Regional Office of the Ministry of Religious Affairs in Lampung has been implemented in accordance with the theory, encompassing seven key aspects. First, a well-organized flow of information through both internal and external communication supports the efficient and effective implementation of the religious moderation program. Second, the messages conveyed are clear, relevant, and consistent, covering commitments to nationalism, tolerance, anti-violence, and acceptance of local traditions,ensuring they are well received by the audience. Third, internal and external communication networks, including those with religious figures and the community, function smoothly, facilitating harmonious collaboration. Fourth, interdependence among various parties within the organization creates synergy in achieving shared goals. Fifth, relationships between leaders, staff, and stakeholders are open, transparent, and foster trust and active engagement Sixth, environmental factors social, cultural, and religious are taken into consideration in the communication process. Seventh, despite uncertainties, communication helps mitigate them by providing accurate information and appropriate solutions. Overall, the implementation of these seven aspects of organizational communication, as outlined by Goldhaber, has proven effective in strengthening the religious moderation program, with each aspect supporting one another to achieve the desired outcomes. Keywords: Organizational Communication, Ministry of Religious Affairs (Kemenag), Religious Moderation.

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