PERANCANGAN E-GOVERNMENT BERBASIS WEBSITE PADA BALAI DESA BOGOREJO KABUPATEN PESAWARAN

Kayla, Sasmitha Halim (2025) PERANCANGAN E-GOVERNMENT BERBASIS WEBSITE PADA BALAI DESA BOGOREJO KABUPATEN PESAWARAN. Diploma thesis, UIN RADEN INTAN LAMPUNG.

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Abstract

ABSTRAK Perkembangan teknologi digital telah membawa transformasi signifikan dalam berbagai aspek kehidupan, termasuk pemerintahan desa. Digitalisasi desa menjadi solusi untuk meningkatkan efisiensi pelayanan publik, transparansi, dan pembangunan ekonomi lokal, sekaligus mengurangi kesenjangan digital antara wilayah perkotaan dan pedesaan. Namun, di Balai Desa Bogorejo, Kabupaten Pesawaran, proses administrasi seperti pencatatan data kependudukan, pembuatan surat, dan penanganan pengaduan masih dilakukan secara manual, mengakibatkan ketidakefisienan, keterlambatan, dan potensi kesalahan. Berdasarkan hal tersebut, penelitian ini bertujuan merancang sistem e-Government berbasis website untuk meningkatkan kualitas pelayanan publik di Desa Bogorejo. Metode pengembangan sistem menggunakan waterfall, dengan fokus pada tiga aspek utama yaitu pengelolaan data kependudukan, penanganan pengaduan masyarakat, dan pembuatan surat digital. Perancangan e-government berbasis website pada Balai Desa Bogorejo Kabupaten Pesawaran telah berhasil dibangun dengan tiga fitur utama yaitu pengaduan masyarakat, pengajuan surat online, dan pengelolaan data penduduk dan hasil pengujian menunjukkan bahwa sistem berjalan lancar sesuai kebutuhan pengguna, memungkinkan warga mengakses pengaduan dengan mudah, mengajukan surat secara digital, serta memungkinkan admin desa mengelola data kependudukan, sekaligus memenuhi fungsionalitas cetak surat otomatis untuk mempercepat proses administrasi, yang ditunjukkan melalui kemudahan akses masyarakat dan peningkatan efisiensi waktu pelayanan. Kata Kunci: e-Government, Website, Pelayanan Balai Desa ii ABSTRACT The development of digital technology has brought significant transformations to various aspects of life, including village administration. Village digitalization is a solution to improve the efficiency of public services, tranparency, and local economic development, while reducing the digital divide between urban and rural areas. However, at the Bogorejo Village Office in Pesawaran District, administrative processes such as population data recording, document issuance, and complaint handling are still conducted manually, leading to inefficiency, delays, and potential errors. Based on this, this study aims to design a website-based e Government system to improve the quality of public services in Bogorejo Village. The system development method uses Research and Development, focusing on three main aspects: population data management, handling public complaints, and digital document creation. The design of the website-based e-Government system at the Bogorejo Village Office in Pesawaran District has been successfully developed with three main features: public complaints, online document submission, and population data management. The testing results indicate that the system operates smoothly according to user needs, enabling residents to easily access complaints, submit documents digitally, and allowing village administrators to manage population data, while also fulfilling the functionality of automatic document printing to expedite administrative processes, as demonstrated by improved public access and enhanced service efficiency. Keywords: e-Government, Website, Village Office Services

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