PERANCANGAN SISTEM INFORMASI PELAYANAN ADMINISTRASI SURAT PADA KANTOR BALAI DESA PAGAR (SI-PAKAR)

SULI, WAHYUNI (2025) PERANCANGAN SISTEM INFORMASI PELAYANAN ADMINISTRASI SURAT PADA KANTOR BALAI DESA PAGAR (SI-PAKAR). Diploma thesis, UIN RADEN INTAN LAMPUNG.

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Abstract

ABSTRAK Penelitian ini bertujuan untuk mengembangkan sistem informasi pelayanan administrasi surat pada Kantor Balai Desa Pagar guna meningkatkan efisiensi dan efektivitas pelayanan kepada masyarakat. Latar belakang penelitian ini adalah proses administrasi yang masih dilakukan secara manual sehingga sering menimbulkan keterlambatan, kesalahan pencatatan, serta kurangnya dokumentasi yang rapi. Dengan sistem digital yang terintegrasi, diharapkan pelayanan dapat berjalan lebih cepat, akurat, dan terdokumentasi dengan baik. Jenis penelitian yang digunakan adalah Research and Development (R&D) dengan model pengembangan Waterfall yang disederhanakan menjadi tujuh langkah, yaitu: (1) Requirement Analisis ( Analisis Kebutuhan), (2) System Design ( Perancangan), (3) Implementation ( Implementasi), (4) Testing (Pengujian), (5) Maintenance (Pemeliharaan). Pengumpulan data dilakukan melalui observasi, wawancara, dokumentasi, serta penyebaran angket kepada ahli sistem dan pengguna (admin dan warga). Uji coba sistem menggunakan pengujian Blackbox Testing serta penilaian skala Likert untuk menilai kelayakan dan efektivitas sistem. Hasil validasi menunjukkan bahwa sistem dinilai sangat layak oleh ahli dengan persentase Pengujian fungsionalitas sistem menggunakan Blackbox Testing menunjukkan seluruh fitur berjalan sesuai dengan rancangan tanpa ditemukan error. Dengan demikian, sistem informasi pelayanan administrasi surat ini dinyatakan layak dan efektif untuk digunakan dalam meningkatkan kualitas pelayanan administrasi di Balai Desa Pagar. Kata Kunci: Sistem Informasi, Administrasi Surat, Waterfall, R&D, Blackbox Testing ABSTRACT This research aimed to develop an information system for administrative letter services at the Balai Desa Pagar Village Office to improve the efficiency and effectiveness of public services. The study was motivated by the manual administrative process, which often caused delays, recording errors, and poor documentation. Through the implementation of an integrated digital system, services were expected to be faster, more accurate, and well-documented. The research employed the Research and Development (R&D) method with the Waterfall development model, simplified into five stages: requirement analysis, system design, implementation, integration and testing, and operation and maintenance. Data were collected through observation, interviews, documentation, and questionnaires involving system experts and users (administrators and villagers). System testing was conducted using Blackbox Testing and Likert scale assessments to evaluate feasibility and effectiveness. The validation results showed that the system was rated highly feasible by experts with a score of Functional testing using Blackbox Testing confirmed that all features worked as designed without errors. Therefore, the system was declared feasible and effective in improving the quality of administrative services at the Balai Desa Pagar Village Office. Keywords: Information System, Administrative Letters, Waterfall, R&D, Blackbox Testing

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