MANAJEMEN LAYANAN PERPUSTAKAAN DIGITAL DI PERPUSTAKAAN DAERAH PROVNSI LAMPUNG

M. Raja, Ilham Cahaya (2025) MANAJEMEN LAYANAN PERPUSTAKAAN DIGITAL DI PERPUSTAKAAN DAERAH PROVNSI LAMPUNG. Diploma thesis, UIN RADEN INTAN LAMPUNG.

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Abstract

ABSTRAK Penelitian menganalisis ini bertujuan untuk mendeskripsikan dan manajemen layanan perpustakaan digital di Perpustakaan Daerah Provinsi Lampung. Permasalahan yang diangkat meliputi bagaimana penyelenggaraan layanan sirkulasi, layanan referensi, serta layanan katalogisasi dan klasifikasi yang merupakan bagian penting dalam sistem layanan perpustakaan berbasis digital. Layanan ini menjadi krusial dalam mendukung efisiensi operasional, aksesibilitas informasi, serta penguatan literasi informasi di kalangan pemustaka. Transformasi digital dalam pengelolaan layanan menjadi tantangan sekaligus peluang dalam penyelenggaraan perpustakaan yang adaptif terhadap perkembangan teknologi. Penelitian ini menggunakan pendekatan kualitatif dengan metode deskriptif. Teknik pengumpulan data meliputi wawancara mendalam dengan pustakawan dan staf teknis, observasi langsung terhadap aktivitas layanan, serta studi dokumentasi. Subjek penelitian dipilih secara purposive, yaitu individu yang memiliki peran langsung dalam pengelolaan dan implementasi layanan digital perpustakaan. Analisis data dilakukan melalui proses reduksi data, penyajian data, serta penarikan kesimpulan dengan pendekatan induktif untuk memperoleh pemahaman mendalam terkait strategi manajerial yang diterapkan. Hasil penelitian menunjukkan bahwa layanan sirkulasi telah menggunakan sistem digital yang terhubung dengan database pusat, memungkinkan pencatatan transaksi peminjaman dan pengembalian secara real-time, meskipun masih ditemukan kendala teknis seperti gangguan server dan keterbatasan perangkat. Layanan referensi dijalankan melalui tiga aspek utama, yaitu penyediaan informasi, bimbingan kepada pemustaka, dan evaluasi terhadap koleksi referensi. Pustakawan berperan aktif dalam memberikan bantuan secara personal, serta memfasilitasi akses koleksi referensi baik cetak maupun digital melalui integrasi dengan layanan seperti Kartu Sakti. Layanan katalogisasi dan klasifikasi telah mengadopsi sistem OPAC (Online Public Access Catalogue) dan metode klasifikasi DDC (Dewey Decimal Classification), yang memudahkan pemustaka dalam ii menelusuri koleksi berdasarkan subjek dan lokasi fisik buku. Selain itu, proses katalogisasi dilakukan secara digital dan berbasis standar internasional, sehingga koleksi dapat dikelola secara sistematis dan efisien. Simpulan dari penelitian ini menunjukkan bahwa Perpustakaan Daerah Provinsi Lampung telah mengimplementasikan manajemen layanan perpustakaan digital dengan cukup baik melalui integrasi teknologi informasi, meskipun peningkatan di bidang infrastruktur, penguatan SDM, serta sistem pendukung masih sangat diperlukan untuk mengoptimalkan layanan digital secara menyeluruh. Kata Kunci: Manajemen Layanan, Perpustakaan Digital, Sirkulasi, Referensi, Katalogisasi, Klasifikasi. iii ABSTRACT This study aimed to describe and analyze the management of digital library services at the Regional Library of Lampung Province. The research explored three central issues: how circulation services, reference services, and cataloging and classification services were conducted, all of which were critical components of digital library systems. These services were vital for enhancing operational efficiency, information accessibility, and information literacy among library users. The digital transformation of service management represented both a challenge and an opportunity for libraries to remain relevant and responsive to technological advancements. This study employed a qualitative approach with a descriptive method. Data were collected through in-depth interviews with librarians and technical staff, direct observations of library service activities, and document analysis. The research subjects were selected purposively, focusing on individuals directly involved in digital service operations. The data analysis followed an inductive process through data reduction, data display, and conclusion drawing to gain comprehensive insights into the implemented managerial strategies. The findings revealed that the circulation services had been digitized and integrated into a centralized database system that recorded borrowing and returning transactions in real-time. However, technical issues such as server instability and limited digital infrastructure remained challenges. Reference services were delivered through three key aspects: information provision, user guidance, and evaluation of reference materials. Librarians provided active and personalized assistance while facilitating access to print and digital reference collections, including integration with national-level services such as the Kartu Sakti program. Cataloging and classification were conducted digitally through the OPAC (Online Public Access Catalogue) system and the Dewey Decimal Classification (DDC) method. This allowed users to search for materials efficiently by subject and shelf location. Moreover, cataloging processes followed international standards, ensuring iv systematic and effective collection management. In conclusion, the Regional Library of Lampung Province had implemented digital library service management relatively well through the integration of information technology, though further development in infrastructure, human resource training, and supporting systems was essential to fully optimize digital library services. Keywords: Service Management, Digital Library, Circulation, Reference, Cataloging, Classification.

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