MANAJEMEN PELAYANAN TATA USAHA DI MAN 2 BANDAR LAMPUNG

Nisa, Rahmawati (2025) MANAJEMEN PELAYANAN TATA USAHA DI MAN 2 BANDAR LAMPUNG. Diploma thesis, UIN RADEN INTAN LAMPUNG.

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Abstract

ABSTRAK Penelitian ini mengkaji manajemen pelayanan tata usaha di MAN 2 Bandar Lampung dengan menggunakan pendekatan kualitatif deskriptif. Fokus penelitian meliputi aspek perencanaan, pengorganisasian, pelaksanaan, dan pengontrolan pelayanan tata usaha. Hasil penelitian menunjukkan bahwa perencanaan pelayanan tata usaha dilakukan melalui evaluasi dan rapat awal tahun, briefing karyawan, serta penetapan target untuk setiap bagian. Program administratif berbasis digital mulai diterapkan secara bertahap. Pengorganisasian melibatkan kepala urusan tata usaha yang bersinergi dengan kepala madrasah sesuai peraturan. Struktur organisasi mengacu pada garis komando dan koordinasi yang jelas. Pelaksanaan pelayanan telah sesuai SOP dan menerapkan prinsip 5S. Karyawan mengikuti pelatihan untuk meningkatkan profesionalisme meskipun terbatas oleh anggaran. Pelayanan tata usaha terintegrasi dalam Rencana Kerja Tahunan dengan sistem evaluasi berkala. Pengontrolan dilakukan secara rutin oleh kepala TU melalui pengecekan dokumen dan pembinaan pegawai. Secara keseluruhan, tata usaha MAN 2 Bandar Lampung telah menunjukkan upaya positif dalam manajemen pelayanan tata usaha. Namun, masih terdapat tantangan terkait fasilitas dan pelatihan yang perlu diperhatikan untuk peningkatan kualitas layanan di masa mendatang. Kata Kunci : Administrasi, Kualitas Layanan, dan Pelayanan ii ABSTRACT This study examines the management of administrative services at MAN 2 Bandar Lampung using a descriptive qualitative approach. The research focus includes aspects of planning, organizing, actuating, and controlling administrative services. The results showed that administrative service planning was carried out through evaluations and meetings at the beginning of the year, directing employees, and setting targets for each section. The digital-based administration program began to be implemented gradually. Organizing involves the head of administration who synergizes with the madrasah head in accordance with regulations. The organizational structure refers to clear lines of command and coordination. Service implementation is in accordance with the SOP and applies the 5S principle. Employees attend training to improve professionalism despite budget constraints. Administrative services are integrated in the Annual Work Plan with a regular evaluation system. Control is carried out regularly by the head of administration through checking documents and coaching employees. Overall, MAN 2 Bandar Lampung's administration has shown positive efforts in managing administrative services. However, there are still challenges related to facilities and training that need attention to improve service quality in the future. Keywords: Administration, Service Quality, and Services

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