TINJAUAN HUKUM ISLAM TERHADAP PRAKTIK TAMBAHAN BIAYA JASA PERBAIKAN ELEKTRONIK (Studi di Ayeng Cell Kecamatan Bunga Mayang Kabupaten Lampung Utara)

DENNY, ARLI YURIZAL (2025) TINJAUAN HUKUM ISLAM TERHADAP PRAKTIK TAMBAHAN BIAYA JASA PERBAIKAN ELEKTRONIK (Studi di Ayeng Cell Kecamatan Bunga Mayang Kabupaten Lampung Utara). Diploma thesis, UIN Raden Intan Lampung.

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Abstract

ABSTRAK Perkembangan media canggih dan modern ditandai dengan keluarnya barang-barang dalam bidang komunikasi contohnya handphone, seiring berjalan nya waktu handphone sering mengalami kerusakan yang beragam. Maka munculah beragam konter yang menawarkan jasa service diantaranya Ayeng Cell di Jln. Jendral Sudirman, Kecamatan Bunga Mayang, Kota Bumi Kabupaten Lampung Utara. Di konter ini terjadi penambahan biaya service secara tiba-tiba saat selesai proses service dilakukan. Penambahan ini tidak sesuai dengan akad awal dan tambahan biaya tersebut tanpa persetujuan kedua belah pihak. Rumusan masalah dalam penelitian ini adalah: 1) Bagaimana pratik tambahan biaya jasa perbaikan Elektronik di Ayeng Cell. 2) Bagaimana tinjauan Hukum Islam terhadap praktik penambahan biaya jasa perbaikan Elektronik di Ayeng Cell. Metodologi dalam penelitian ini menggunakan metode kualitatif dengan jenis penelitian yaitu penelitian lapangan (Field Research), sumber data primer dan sekunder, yaitu langsung didapat dari pemilik, pekerja, konsumen dan dengan bantuan buku-buku yang berkaitan dengan judul. Sampelnnya adalah pemilik, karyawan dan para konsumen di Ayeng Cell yang dijadikan responden atau informan. Sedangkan metode pengumpulan data yang digunakan yaitu wawancara dan dokumentasi. Berdasarkan hasil penelitian yang telah dilakukan, maka dapat disimpulkan: pelaksanaan praktik penambahan biaya jasa perbaikan elektronik yang terjadi di Ayeng Cell yaitu terlebih dahulu dilakukan pengecekan kondisi barang Elektronik setelah dilakukan pengecekan pihak toko memberitahu kendala kerusakan yang dialami dengan harga barang yang ingin diganti, kemudian barang akan ditinggal selama sehari dengan alasan pengerjaan yang lama. Pada saat pengambilan barang terjadi ketidaksesuain dengan perjanjian awal dimana ada penambahan biaya dengan alasan ada kerusakan lain tanpa sepengetahuan pelanggan dan tanpa konfirmasi kepada pelanggan. Kontrak perjanjian penambahan biaya ini sangat dilarang karena hal ini tidak sesuai dengan prinsip Ijarah yang harus mengedepankan prinsip keadilan, kejujuran, dan mengedepankan asas kehidupan agar tecapai suatu faedah dalam tranksaksi tersebut. Dan Islam mengajarkan kita bahwa orientasi usaha tidak hanya mencari keuntungan semata, tetapi dalam pelaksanaannya juga mengharapkan ridha Allah SWT. Kata Kunci: Praktik, Penambahan Biaya, Hukum Islam. ABSTRACT The development of sophisticated and modern media is marked by the release of goods in the communications sector, for example cellphones. Over time, cellphones often experience various kinds of damage. So various counters appeared that offered services, including Ayeng Cell on Jln. Jendral Sudirman, Bunga Mayang District, Bumi City, North Lampung Regency. At this counter there is a sudden increase in service fees when the service process is completed. This addition is not in accordance with the initial contract and the additional costs are without the consent of both parties. The formulation of the problem in this research is: 1) What is the practice of additional costs in electronic repair services at Ayeng Cell. 2) What is the Islamic Law review of the practice of adding fees in electronic repair services at Ayeng Cell. The methodology in this research uses qualitative methods with the type of research, namely field research, primary and secondary data sources, which are obtained directly from owners, workers, consumers and with the help of books related to the title. The samples were owners, employees and consumers at Ayeng Cell who were used as respondents or informants. Meanwhile, the data collection methods used were interviews and documentation. Based on the results of the research that has been carried out, it can be concluded: Implementation of the practice of adding costs that occurs at Ayeng Cell, namely first checking the condition of electronic goods. After checking, the shop informs them of the damage experienced and the price of the goods they want to replace, then the goods will be left behind. for a day for reasons of long work. When picking up the goods there was a discrepancy with the initial agreement where there was an additional fee on the grounds that there was other damage without the customer's knowledge and without confirmation to the customer. Based on a review of Islamic law, there is an element of unilateral price fixing and a lack of transparency between the two parties carried out by shop technicians to consumers, therefore one party suffers a loss because it benefits one party. This additional cost agreement contract is strictly prohibited because this is not in accordance with the Ijarah principle which must prioritize the principles of justice, honesty and prioritize the principles of life in order to achieve a benefit in the transaction. And Islam teaches us that business orientation is not only about seeking profit, but in its implementation it also hopes for the approval of Allah SWT. Keywords: Practice, Additional Costs, Islamic Law.

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