PELAYANAN ADMINISTRASI DI SMAS ISLAM KEBUMEN KEC. SUMBEREJO TANGGAMUS

SETIA, DEWI (2024) PELAYANAN ADMINISTRASI DI SMAS ISLAM KEBUMEN KEC. SUMBEREJO TANGGAMUS. Diploma thesis, UIN RADEN INTAN LAMPUNG.

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Abstract

ABSTRAK Pelayanan Administrasi adalah jenis pelayanan yang diberikan oleh unit pelayanan berupa pencatatan, penelitian, pengambilan keputusan, dokumentasi dan kegiatan tata usaha lainya yang secara keseluruhan menghasilkan produk akhir berupa dokumen, surat menyurat, sertifikat, keterangan dan lain-lain. Administrasi merupakan kegiatan yang direncanakan dan dilaksakan secara teratur atas pengelolaan terhadapa keseluruhan organisai dalam mewujudkan tujuan pendidikan. kegiatan ketatausahaan tetelah menjadi bagian yang tidak dapat dipisahkan dengan keseluruhan kegiatan organisasi untuk mencapai tujuan. Bahkan kegiatan urusan tata usaha disetiap organisasi sekolah merupakan pusat kegiatan administrasi pendidikan. Urusan tata usaha sekolah tidak hanya mengenai surat menyurat, tetapi menjadi pusat data dan infomasi serta mempunyai peran yang menentukan dalam pengembangan kehidupan madrasah/ sekolah. Penelitian ini bertujuan untuk menganalisis: (1) Pelayanan administrasi urusan organisasi dan kepegawaian; (2) Pelayanan administrasi urusan data dan informasi; (3) Pelayanan administrasi urusan surat menyurat. Metode penelitian ini menggunakan pendekatan kualitatif deskriptif, dengan metode pengumpulan data berupa wawancara, observasi dan dokumentasi yang diambil dari kepala tata usaha, operator sekolah dan staff tata usaha. Teknik analisis data menggunakan proses reduksi data, penyajian data, dan penarikan kesimpulan. Berdasarkan hasil analisis data ditemukan bahwa (1) pelayanan administrasi urusan organisasi dan kepegawaian, sudah dilaksanakan dengan baik dengan menyusun struktur organisasi sekolah bertujuan untuk mempermudah pencapaian tujuan sekolah, urusan kepegawaian sendiri memberikan pelayanan berupa pengangkatan, penetapan/penugasan, mutasi, kenaikan pangkat/golongan dan pensiun pegawai. (2) pelayanan administrasi urusan data dan informasi, pada hal ini pelayanan diberikan seperti data peserta didik berupa pengisisan buku induk, mutasi peserta didik, data peserta ujian, pembagian ijazah dan data alumi, hal ini sudah sesuai dengan ke inginan pelanggan (peserta didik), adapun hal yang berkaitan dengan informasi yaitu prasarana sekolah. (3) pelayanan administrasi urusan surat menyurat, pelayanan dalam hal surat menyurat di SMAS Islam Kebumen berjalan seperti yang diharapkan sesuai dengan kebutuhan pelanggan, adapun pelayanan yang diberikan berupa pelayanan administrasi penerimaaan surat masuk dan pengiriman surat keluar, pencatatan surat masuk dan keluar, surat keputusan serta dokumentasi dan pengarsipan. Kata Kunci: Pelayanan, Administrasi iii ABSTRACT Administrative services are a type of service provided by service units in the form of recording, research, decision making, documentation and other administrative activities which overall produce final products in the form of documents, correspondence, certificates, information and so on. Administration is an activity that is planned and carried out regularly for the management of the entire organization in realizing educational goals. Administrative activities have become an inseparable part of the organization's overall activities to achieve its goals. In fact, administrative affairs activities in every school organization are the center of educational administration activities. School administration matters are not only about correspondence, but are a center for data and information and have a determining role in the development of madrasa/school life. This research aims to analyze: (1) Administrative services for organizational and personnel matters; (2) Administrative services for data and information matters; (3) Administrative services for correspondence matters. This research method uses a descriptive qualitative approach, with data collection methods in the form of interviews, observations and documentation taken from the head of administration, school operators and administrative staff. The data analysis technique uses a data reduction process, data presentation, and drawing conclusions. Based on the results of data analysis, it was found that (1) administrative services for organizational and personnel matters have been implemented well by arranging the school's organizational structure with the aim of facilitating the achievement of school goals, personnel affairs itself provides services in the form of appointment, appointment/assignment, transfer, promotion to rank/class and employee pensions. (2) administrative services for data and information matters, in this case services are provided such as student data in the form of filling out master books, student transfers, exam participant data, distribution of diplomas and alumni data, this is in accordance with the wishes of customers (students) , as for matters related to information, namely school infrastructure. (3) administrative services for correspondence matters, services for correspondence at SMAS Islam Kebumen run as expected according to customer needs, while the services provided include administrative services for receiving incoming letters and sending outgoing letters, recording incoming and outgoing letters, decision letters as well as documentation and archiving. Keywords: Administratio, Services

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