PENGARUH KNOWLEDGE, SERVICE QUALITY DAN SOCIAL ENVIRONMENT TERHADAP KEPUTUSAN MENABUNG DI BANK SAMPAH DALAM PERSPEKTIF ISLAM (Studi Pada Nasabah Bank Sampah Emak.Id Bandar Lampung)

DIAH, AYU PRIHANTINI (2024) PENGARUH KNOWLEDGE, SERVICE QUALITY DAN SOCIAL ENVIRONMENT TERHADAP KEPUTUSAN MENABUNG DI BANK SAMPAH DALAM PERSPEKTIF ISLAM (Studi Pada Nasabah Bank Sampah Emak.Id Bandar Lampung). Diploma thesis, UIN Raden Intan Lampung.

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Abstract

ABSTRAK Di era globalisasi saat ini, permasalahan sampah semakin menarik perhatian sebagai salah satu permasalahan lingkungan hidup. Adanya sistem Bank Sampah Emak.Id ini mendorong partisipasi aktif dari masyarakat dalam memutuskan menjadi nasabah untuk memilah dan menabung sampah yang bernilai ekonomi. Rumusan masalah dalam penelitian ini yaitu apakah Knowledge, Service Quality, Social Environment berpengaruh secara simultan terhadap keputusan menabung pada Nasabah di Bank Sampah Emak.Id di Bandar Lampung dan bagaimana Knowledge, Service Quality, Social Environment, keputusan menabung di Bank Sampah Emak.Id dalam perspektif ekonomi islam. Penelitian ini bertujuan untuk mengetahui pengaruh Knowledge, Service Quality, dan Social Environment terhadap keputusan menabung pada Nasabah di Bank Sampah Emak.Id di Bandar Lampung serta untuk mengetahui pengaruh Knowledge, Service Quality, Social Environment dan keputusan Menabung di Bank Sampah Emak.Id dalam perspektif ekonomi islam. Penelitian ini menggunakan pendekatan kuantitatif. Sampel penelitian ini berjumlah 98 responden yang dihitung dengan rumus slovin. Dalam penelitian ini penulis menggunakan Non probability sampling dengan teknik purposive sampling. dan Metode analisis data menggunakan SmartPLS.4. Hasil penelitian ini menunjukkan bahwa Knowledge, Service Quality dan Social Environment secara simultan mempunyai pengaruh positif sebesar 0,000 terhadap keputusan menabung pada nasabah bank sampah Emak.Id. Sehingga variabel independen secara bersama-sama berpengaruh terhadap variabel dependen. Dan penerapan variabel Knowledge, Service Quality dan Social Environment dan Keputusan Menabung dalam perspektif islam telah terealisasikan dengan sangat baik, ini dibuktikan dengan nilai rata-rata indikator pada masing�masing variabel bernilai diatas 3,40 dan 4,20. Kata Kunci: Knowledge, Service Quality, Social Environment, Keputusan Menabung. ABSTRACT In the current era of globalization, the problem of waste is increasingly attracting attention as one of the environmental problems. The existence of the Emak.Id Waste Bank system encourages active participation from the community in deciding to become customers to sort and save waste that has economic value. The formulation of the problem in this study is whether Knowledge, Service Quality, Social Environment have a simultaneous effect on the decision to save on Customers at the Emak.Id Waste Bank in Bandar Lampung and how Knowledge, Service Quality, Social Environment, the decision to save at the Emak.Id Waste Bank in the perspective of Islamic economics. This study aims to determine the effect of Knowledge, Service Quality, and Social Environment on the decision to save on Customers at the Emak.Id Waste Bank in Bandar Lampung and to determine the effect of Knowledge, Service Quality, Social Environment and the decision to Save at the Emak.Id Waste Bank in the perspective of Islamic economics. This study uses a quantitative approach. The sample of this study amounted to 98 respondents calculated using the Slovin formula. In this study the author used Non-probability sampling with purposive sampling techniques. and the data analysis method uses SmartPLS.4. The results of this study indicate that Knowledge, Service Quality and Social Environment simultaneously have a positive influence of 0.000 on the decision to save at Emak.Id waste bank customers. So that the independent variables simultaneously influence the dependent variable. And the application of the variables Knowledge, Service Quality and Social Environment and the Decision to Save in an Islamic perspective has been realized very well, this is evidenced by the average value of the indicators in each variable valued above 3.40 and 4.20. Keywords: Knowledge, Service Quality, Social Environment, Saving Decisions.

Item Type: Thesis (Diploma)
Subjects: Manajemen Bisnis Syariah
Divisions: Fakultas Ekonomi dan Bisnis Islam > Manajemen Bisnis Syariah
Depositing User: LAYANAN PERPUSTAKAAN UINRIL REFERENSI
Date Deposited: 10 Sep 2024 08:08
Last Modified: 10 Sep 2024 08:08
URI: https://repository.radenintan.ac.id/id/eprint/35226

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