IMPLEMENTASI MANAJEMEN MUTU TERPADU DI SMA AL-AZHAR 3 BANDAR LAMPUNG

SILVIA, ANTIKA (2024) IMPLEMENTASI MANAJEMEN MUTU TERPADU DI SMA AL-AZHAR 3 BANDAR LAMPUNG. Diploma thesis, UIN RADEN INTAN LAMPUNG.

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Abstract

ABSTRAK Penelitian ini menggunakan teori Jerome S. Arcaro. Latar belakang masalah dalam penelitian ini adalah tingginya tingkat kepercayaan masyarakat terhadap SMA Al-Azhar 3 Bandar Lampung, baiknya fasilitas sarana dan prasarana yang ada di SMA Al-Azhar 3 Bandar Lampung, adanya program-program unggulan yang mendukung proses pembelajaran, serta pencapaian prestasi yang terus meningkat dari tahun ke tahun oleh SMA Al-Azhar 3 Bandar Lampung. Penelitian ini bertujuan untuk mendeskripsikan implementasi manajemen mutu terpadu pendidikan di SMA Al-Azhar 3 Bandar Lampung, dengan fokus pada aspek pelanggan, keterlibatan total, pengukuran, komitmen, dan perbaikan berkelanjutan. Penelitian ini menggunakan pendekatan deskriptif kualitatif. Pengumpulan data dilakukan dengan mengadakan wawancara, observasi, dan dokumentasi. Analisa data yang digunakan dalam penelitian ini dilakukan dengan mereduksi data, setelah itu disajikan dalam bentuk deskripsi, dan diverifikasi dengan penarikan kesimpulan. Hasil penelitian ini menunjukan bahwa: Hasil penelitian ini menunjukkan bahwa implementasi manajemen mutu terpadu di SMA Al-Azhar 3 Bandar Lampung telah berjalan dengan baik. Pada aspek fokus pada pelanggan, sekolah telah melibatkan tidak hanya pihak internal tetapi juga eksternal, didukung dengan akreditasi A dan program-program unggulan; namun, perlu peningkatan pada sarana dan prasarana agar seimbang dengan jumlah siswa. Pada keterlibatan total, implementasi terjadi melalui MGMP dan koordinator UN di bawah bimbingan kepala sekolah, dengan kerjasama yang dibangun antara guru dan siswa di luar jam pelajaran serta dengan tupoksi yang jelas. Pada pengukuran, struktur organisasi dengan kontrol dan rapat evaluasi telah diterapkan. Pada membangun dan menjaga komitmen, terdapat rapat koordinasi, pemberian reward kepada guru pembimbing dan siswa pemenang lomba, serta konsistensi dalam menjaga komitmen dengan tidak memulangkan siswa sebelum jam pulang dan iii partisipasi dalam event perlombaan. Pada perbaikan berkelanjutan, kegiatan supervisi, workshop, dan pelatihan rutin dilakukan. Secara keseluruhan, meskipun terdapat beberapa kendala dalam pelaksanaannya, implementasi manajemen mutu di SMA Al-Azhar 3 Bandar Lampung berhasil karena program-program pendukung, keterlibatan internal dan eksternal, kontrol yang baik, komitmen dari semua pihak terkait, serta kegiatan supervisi dan pelatihan yang terus dilakukan. Kata kunci: Manjemen Mutu Terpadu, Stakeholders, Pengukuran, Komitmen. iv ABSTRACT This research uses the theory of Jerome S. Arcaro. The background to the problem in this research is the high level of public trust in SMA Al-Azhar 3 Bandar Lampung, which is proven by the increasing public interest from year to year. This is supported by the existence of superior programs that support the learning process, as well as achievements that continue to increase from year to year by SMA Al-Azhar 3 Bandar Lampung. This research aims to describe the implementation of integrated education quality management at SMA Al-Azhar 3 Bandar Lampung, with a focus on customer aspects, total involvement, measurement, commitment and continuous improvement. This research uses a qualitative descriptive approach. Data collection was carried out by conducting interviews, observation and documentation. Analysis of the data used in this research was carried out by reducing the data, after which it was presented in the form of descriptions, and verified by drawing conclusions. The results of this research show that: The results of this research show that the implementation of integrated quality management at SMA Al-Azhar 3 Bandar Lampung has gone well. In the aspect of customer focus, the school has involved not only internal but also external parties, supported by A accreditation and superior programs; However, facilities and infrastructure need to be improved to balance the number of students. In total involvement, implementation occurs through MGMP and National Examination coordinators under the guidance of the school principal, with collaboration built between teachers and students outside of class hours and with clear main tasks and functions. In measurement, an organizational structure with control and evaluation meetings has been implemented. In building and maintaining commitment, there are coordination meetings, giving rewards to supervising teachers and students who win competitions, as well as consistency in maintaining commitment by not sending students home before home time and participating in competition events. In continuous improvement, v routine supervision, workshops and training activities are carried out. Overall, even though there were several obstacles in its implementation, the implementation of quality management at SMA Al-Azhar 3 Bandar Lampung was successful because of supporting programs, internal and external involvement, good control, commitment from all related parties, as well as ongoing supervision and training activities. done. Keywords: Integrated Quality Management, Stakeholders, Measurement, Commitment.

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