PENGARUH PELAYANAN AKADEMIK DAN NON AKADEMIK TERHADAP KEPUASAN PESERTA DIDIK DI MAN 1 LAMPUNG TENGAH

NISRINA, AULIA MAHARRANI (2023) PENGARUH PELAYANAN AKADEMIK DAN NON AKADEMIK TERHADAP KEPUASAN PESERTA DIDIK DI MAN 1 LAMPUNG TENGAH. Diploma thesis, UIN RADEN INTAN LAMPUNG.

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Abstract

ABSTRAK Pelayanan akademik dan non akademik yang dimaksud disini ialah pelayanan proses pembelajaran yang sesuai dengan harapan peserta didik dalam upaya pemenuhan kebutuhan dan keinginan peserta didik akan Pendidikan. Setiap Lembaga Pendidikan memiliki tuntutan untuk dapat memenuhi kebutuhan dan keinginan peserta didik, oleh sebab itu jika ingin memenuhi kepuasan peserta didik Lembaga Pendidikan perlu melihat apa saja yang dibutuhkan dan diinginkan peserta didiknya. Peserta didik sebagai komponen mentah (raw input) menjadi tolok ukur dalam keberhasilan sebuah Lembaga pendidikan dan keberhasilan peserta didik di Lembaga pendidikan pula dipengaruhi atas pelayanan yang disediakan oleh lembaga Pendidikan. Sedangkan mutu pelayanan dapat ditentukan melalui kepuasan pelanggan. Oleh sebab itu, sejalan dengan pendapat Usahawan, bahwa pelayanan yang baik dapat menghasilkan input, proses dan output yang baik. Penelitian ini menggunakan jenis penelitian kuantitatif asosiatif, dengan subjek penelitian adalah peserta didik. Sumber data penelitian yaitu sumber data primer dan sekunder. Penelitian ini menggunakan teknik pengumpulan data bersifat kuantitatif atau statistik melalui kuesioner atau angket dengan bantuan program Software Statistical Product And Service Solution (SPSS) versi 26. Berdasarkan pada hasil penelitian dan analisis data yang diperoleh mengenai pengaruh pelayanan akademik dan non akademik terhadap kepuasan peserta didik di MAN 1 Lampung Tengah, menunjukan nilai Koefisiensi Determinasi R2 = 0,677, dapat diartikan bahwa variabel bebas pelayanan akademik dan non akademik dapat menerangkan atau memprediksi nilai variabel terikat kepuasan peserta didik sebesar 67,7 %. Sisanya sebesar 32,3 % dipengaruhi oleh variabel lain selain pelayanan akademik dan non akademik seperti, kinerja kepala madrasah, kinerja guru, budaya madrasah dan lainnya. Dan pada hasil pengolahan data diketahui bahwa nilai T-Statistic menunjukan hipotesis yang diajukan diterima. hal ini dibuktikan iii dengan hasil uji statistik diperoleh thitung = 13.741 > ttabel = 1.98729. sehingga Ha diterima dan ho ditolak. Artinya terdapat pengaruh antara pelayanan akademik dan non akademik terhadap kepuasan peserta didik di MAN 1 Lampung Tengah. Serta kelima indikator terbukti memengaruhi kepuasan peserta didik, terutama aspek Empathy dan Responsivnes. Penulis merekomendasikan agar kepala madrasah dapat lebih mengoptimalkan kegiatan evaluasi secara berkala terhadap aktivitas pelayanan akademik dan non akademik di madrasah dengan tujuan mengukur sejauhmana pelayanan yang telah diberikan dan lebih memperhatikan kembali segala kritik dan saran yang diajukan peserta didik. Kepada seluruh penyedia pelayanan akademik dan non akademik dapat mengikuti kegiatan pelatihan seperti, workshop, seminar dan pelatihan lainnya yang berkaitan dengan pekerjaan tersebut. Kemudian terbuka terhadap setiap inovasi dan perkembangan tekhnologi informasi. Kepada peneliti lain yang ingin melakukan penelitian lebih mendalam mengenai pelayanan akademik dan non akademik dapat dikaitkan dengan tenaga administrasi sekolah atau budaya madrasah. Berdasarkan hasil penelitian diketahui bahwa kinerja tenaga administrasi sekolah memiliki pengaruh yang besar terhadap pelayanan akademik dan non akademik namun keberadaan nya disekolah masih pada kategori rendah. Kata Kunci : Pelayanan Akademik dan Non Akademik, Kepuasan Peserta Didik iv ABSTRACT The academic and non-academic services referred to here are the service of the learning process in accordance with the expectations of students in an effort to fulfill the needs and desires of students for education. Every educational institution has demands to be able to meet the needs and desires of students, therefore, if you want to fulfill student satisfaction, educational institutions need to look at what their students need and want. Students as a raw component (raw input) are a benchmark in the success of an educational institution and the success of students in educational institutions is also influenced by the services provided by educational institutions. While the quality of service can be determined through customer satisfaction. Therefore, in line with the opinion of the Entrepreneur, that good service can produce good input, process and output. This study uses a type of associative quantitative research, with the research subjects being students. The research data sources are primary and secondary data sources. This study used quantitative or statistical data collection techniques through questionnaires or questionnaires with the help of the Software Statistical Product and Service Solution (SPSS) version 26. Based on the results of the research and analysis of the data obtained regarding the influence of academic and non-academic services on student satisfaction at MAN 1 Lampung Tengah, it shows the value of the Coefficient of Determination R2 = 0.677, which means that the independent variables of academic and non-academic services can explain or predict variable values tied to student satisfaction of 67.7%. The remaining 32.3% is influenced by variables other than academic and non-academic services. And on the results of data processing it is known that the T-Statistic value shows that the proposed hypothesis is accepted. this is evidenced by the results of statistical tests obtained tcount = 13.741 and ttable = 1.98729. it can be seen that tcount > ttable so that Ha is accepted and ho is rejected. This means that there is an influence between academic and non-academic services on v student satisfaction at MAN 1 Lampung Tengah. And the five indicators are proven to influence student satisfaction, especially the Empathy and Responsiveness aspects. The author recommends that madrasa heads can further optimize regular evaluation activities of academic and non-academic service activities in madrasas with the aim of measuring the extent of the services that have been provided and paying more attention to all criticism and suggestions submitted by students. All academic and non-academic service providers can take part in training activities such as workshops, seminars and other training related to their work. Then be open to every innovation and development of information technology. Other researchers who wish to conduct more in-depth research regarding academic and non-academic services can be linked to school administration staff or madrasa culture. Based on the research results, it is known that the performance of school administrative staff has a big influence on academic and non-academic services, but their presence in schools is still in the low category. Keywords: Academic and Non-Academic Services, Student Satisfaction.

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