PENGARUH KINERJA TATA USAHA TERHADAP KUALITAS LAYANAN PENDIDIKAN DI MADRASAH ALIYAH PESANTREN MODEREN NAHDATUL ULAMA TALANG PADANG TAANGGAMUS

Ahmad, Safi’i (2022) PENGARUH KINERJA TATA USAHA TERHADAP KUALITAS LAYANAN PENDIDIKAN DI MADRASAH ALIYAH PESANTREN MODEREN NAHDATUL ULAMA TALANG PADANG TAANGGAMUS. Undergraduate thesis, UIN RADEN INTAN LAMPUNG.

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Abstract

ABSTRAK Penelitian ini menjelaskan tentang abstrak “Pengaruh Kinerja Tata Usaha Terhadap Kualitas Layanan Di Madrsah Aliyah Pesantren Moderen Nahdhatul Ulama Talang Padang Tanggamus. Rumusan masalah dalam penelitian ini adalah “Apakah terdapat pengaruh kinerja tata usaha terhadap kualitas layanan di Madrasah Aliyah Moderen Nahdhatul Ulama Talang Padang Tanggamus ?” Hipotesis yang penulis ajukan adalah ada Pengaruh Kinerja Tata Usaha Terhadap Kualitas Layanan Di Madrasah Aliyah Moderen Nahdhatul Ulama Talang Padang Tanggamus dan tidak ada Pengaruh Kinerja Tata Usaha Terhadap Kualitas Layanan Di Madrasah Aliyah Moderen Nahdhatul Ulama Talang Padang Tanggamus. Jenis penelitian ini merupakan penelitian kuantitatif dengan menggunakan metode survei. Populasi di dalam penelitian ini kelas VII yang berjumlah 92 dan sampelnya 92 siswa di ambil semua. Tekhnik pengambilan sampel menggunakan random sampling. Metode pengumpulan datanya menggunakan angket. Uji analisis data yang meliputi uji normalitas, uji linieritas, dan koefesien determinan. Teknik analisis data yang digunakan untuk menguji hipotesis adalah analisis regresi sederhana, uji t. berdasarkan perhitungan analisis di proleh data thitung=3,553 dengan signifikansi 0,05 dan ttabel=1,986, hasil ini menunjukkan bahwa thitung ˃ ttabel (3,553 ˃ 1,986) dan signifikansinya sebesar 0,001 < 0,05. Dengan demikian dapat disimpulkan bahwa kinerja tata usaha memiliki pengaruh signifikansi terhadap kualitas layanan. Berdasarkan pengaruh kinerja tata usaha terhadap kualitas layanan sejumlah 12,3%. Hal ini dapat di artikan bahwa 12,3% pengaruh kinerja tata usaha terhadap kualitas layanan, sedangkan 87,7% di pengaruhi oleh faktor lain yang tidak peneliti teliti. Kata Kunci : Kinerja Tata Usaha, Kualitas Layanan iii ABSTRACT This study explains about "The Influence of Administrative Performance on Service Quality at the Modern Islamic Boarding School Nahdhatul Ulama Talang Padang Tanggamus. The formulation of the problem in this study was "is there any effect of administrative performance on the quality of service at the Nahdhatul Ulama Modern Madrasah Aliyah, Talang Padang Tanggamus?" The hypothesis that the authors propose is that there was an effect of administrative performance on service quality at the modern Nahdhatul Ulama Madrasah of Talang Padang Tanggamus and there is no influence of administrative performance on service quality at the modern Nahdhatul Ulama Madrasah Aliyah, Talang Padang Tanggamus. This type of research was a quantitative research using a survey method. The population in this study was class VII, which amounted to 92 and all 92 students were taken as samples. Sampling technique using random sampling. The method of data collection is using a questionnaire. Data analysis test which includes normality test, linearity test, and determinant coefficient. The data analysis technique used to test the hypothesis was simple regression analysis, t test. based on the analysis calculations, the data obtained tcount = 3.553 with a significance of 0.05 and ttable = 1.986, these results indicate that tcount ttable (3.553 1.986) and the significance is 0.001 < 0.05. Thus it can be concluded that administrative performance has a significant effect on service quality. Based on the effect of administrative performance on the quality of service as much as 12.3%. This can be interpreted that 12.3% of the influence of administrative performance on service quality, while 87.7% is influenced by other factors that are not researched carefully. Keywords: Administrative Performance, Service Quality

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